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Clackamas County 9-1-1 (C-COM)

Bob Cozzie - Director

Current Jobs at C-COM - Lateral Recruitment Open!

C-COM IS CURRENTLY RECRUITING FOR EXPERIENCED LATERAL CANDIDATES.  AN ENTRY LEVEL RECRUITMENT IS TENNATIVELY PLANNED TO OPEN IN OCTOBER.

LATERAL APPLICATIONS ARE REVIEWED EVERY 4 TO 6 WEEKS.  APPLICATIONS SUBMITTED BETWEEN AUGUST 26 AND SEPTEMBER 30 WILL BE REVIEWED THE FIRST WEEK OF OCTOBER.

PLEASE SEE AN EXAMPLE OF OUR JOB ANNOUNCEMENT BELOW:

COMMUNICATIONS DISPATCHER 1 (LATERAL):  $22.67 - $ 28.56 hourly*

ONLY ON-LINE CLACKAMAS COUNTY APPLICATIONS ACCEPTED FOR THIS RECRUITMENT.  Beginning July 24, 2008, apply on the County website at:  www.clackamas.us and then click on “jobs,” or you may complete on-line application at the following location:

Clackamas County Personnel
Public Services Building
2051 Kaen Road, 3rd Floor
Oregon City, OR 97045
503.655.8459
EEO/AA Employer

Excellent Benefits  

We are seeking candidates who have outstanding communication skills especially with distraught customers, possess the ability to determine priorities and make critical decisions promptly, and who are efficient and accurate with multi-tasking.  Emergency dispatch work is frequently intense and demanding, requiring working weekends, holidays and rotating evening, night, and day work schedules.  A rigorous, paid training program is provided for new hires. The schedule for fully trained dispatchers is 4 days on – 4 days off.

MINIMUM QUALIFICATIONS

  • High school diploma/GED

  • Must be at least 18 yrs of age

  • Alpha & Numeric Data entry by touch (115 net keystrokes per minute)

  • Successful score on Ergometrics Video Test

  • Successful score on Criticall Test

  • No felony convictions

  • Must pass background check, psychological and physical exam

View application on web for additional info about job qualifications and testing process.

Check out the really great benefits at http://www.clackamas.us/docs/des/ccom_ft.pdf

About C-COM: Clackamas County Central Communications, also known as C-COM, is the central dispatch center for multiple public safety agencies within the County.  The Center provides 24-hour primary answering and dispatch for 15 agencies, including 6 law enforcement agencies and 9 fire and medical service providers.  Our dispatchers use an Enhanced 9-1-1 system with a progressive Computer Aided Dispatch system.  The Center serves a population of approximately 300,000 and each month handles an average of 35,000 E9-1-1 & 10-digit public safety phone calls, 20,000 police incidents and 2,000 Fire/Emergency Medical Service (EMS) incidents.

Summary of Responsibilities:
(job may include other duties & responsibilities)

  1. Answers 9-1-1 and 7-digit emergency phone lines.  Collects, prioritizes, enters and routes required information quickly and accurately.
     
  2. Learns, operates, and monitors two-way radio communications equipment and radio paging systems in order to dispatch law enforcement, fire, medical/EMS and other emergency units.  Gathers and transmits information to assigned field units.
     
  3. Provides assistance and reassurance to callers.  Communicates with callers until responders arrive at scene.  Learns to and handles emergency and routine requests from law enforcement and fire units.  Under direction, relays emergency medical and other crisis handling instructions.
     
  4. Performs checks on persons, vehicles and property.  Prepares records of events and actions taken.  Maintains good relations with the public, and public safety agencies.
     
  5. Becomes familiar with the County’s highway, street, and road network to accurately dispatch vehicles.

Current wages for all positions at C-COM:

Dispatcher Trainee: $19.68 - $20.67
($35,825.67 - $37,636.02 annual base salary)*

Call Taker: $19.68 - $20.67
($35,825.67 - $37,636.02 annual base salary)*

Dispatcher 1: $22.67 - $28.56/hr
($41,258.38 - $51,976.24 annual base salary)*

Shift Leader: $25.25 - $31.88/hr
($47,302.35 - $59,722.58 annual base salary)*

Administrative Assistant/Director: $18.78 - $23.68/hr
($39,082.01 - $49,274.85 annual base salary)

Administrative Assistant/Training: $18.78 - $23.68/hr
($39,082.01 - $49,274.85 annual base salary)

Emergency Communications Data Specialist: $23.68 - $29.84/hr
($49,274.86 - $62,086.12 annual base salary)

Communications System Specialist: $24.75 - $31.26/hr
($51,485.55 - $65,028.78 annual base salary)

Technical Systems Coordinator: $27.19 - $34.29/hr
($56,572.78 - $71,339.69 annual base salary)

Operations Supervisor: $30.12 - $40.67/hr
($62,662.06 - $84,593.76 annual base salary)

Technical Supervisor: $31.63 - $42.70
(65,795.33 - $88,823.59)

Operations Manager: $33.21 - $44.83/hr
($69,085.02 - $93,265.15 annual salary)

Director: $38.89 - 52.50/hr
($83,973.52 - $113,363.78 annual salary)

*Dispatcher Trainee, Communications Dispatcher, and Communications Shift Leader annual salaries are based on a 1820-hour work year (average 35-hour work week).  Dispatchers work 4 days on and 4 days off, on a 10-hour shift (dispatchers currently work an 11th hour, paid at overtime to support staffing levels).  All other positions are based on a 2080-hour work year (standard 40-hour workweek).

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