503-655-8211 is the non-emergency number to call.
If you need to talk with C-COM to report a non-emergency, please be aware the call takers who answer the non-emergency line also answer 9-1-1 emergency calls they must attend to the 9-1-1 emergency call first, before answering the next non-emergency call in line.
The calls received on 9-1-1 take priority over non-emergency calls and you will have to wait for service. The calls are answered in the order they are received. There can be as many as 8 to 10 people calling at once, and each call may take 2 to 4 minutes to handle. You need to be prepared to wait for your turn.
Once you dial the number, you will be presented with a recording giving you several options to direct your call to the resource that can best help you.
Choosing the proper menu selection can get you the assistance you need faster and will eliminate the need for transfers.
Once the recording instructs you to call 911 if you have an emergency, you may press any one of the following choices at any time:
Press 1 for Central Dispatch
Press 2 for Clackamas County Jail
Press 3 for Dog Control (issues with dogs only)
Press 4 for Oregon State Police
Press 5 for the Sheriff’s Office Voice Mail System (to leave a message for a deputy or detective).
Press 6 for Voice Mail instructions for Oregon City Police, Gladstone Police, Canby Police, Molalla Police and Sandy Police
Press 7 for Clackamas County Sheriff’s Civil Division (restraining orders, paper service, etc)
Press 8 for the general Clackamas County information line.
Press 9 if you are the member of the media or a law enforcement agency outside Clackamas County
If you have an actual emergency, you should hang up and dial 9-1-1.
If you call 9-1-1 and do not have an emergency, the call taker will connect you with a pre-recorded message with instructions to call the non-emergency number.
You will delay getting the assistance you need if you hang up from the non-emergency line and call 9-1-1 with a non-emergency. You will be directed back to the non-emergency line and will be at the end of the queue, delaying your assistance.
If you have a non-emergency, staying in the non-emergency queue, in the order you were received, is your best option.